TERMS AND CONDITIONS
ZAN-AROMI, spol. s r.o.
1. Introductory Provisions
1.1. These Terms and Conditions ("Terms") of ZAN-AROMI, spol. s r.o., registered office Brno, Turistická 7 čp. 8, 621 00, Company ID: 607 41 139 ("Seller") govern the mutual rights and obligations of the contracting parties arising from a purchase contract concluded between the Seller and an individual ("Buyer") via the online shop at www.zanaromi.com ("Website"), in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code.
1.2. These Terms do not apply where the Buyer is a legal entity or a person acting in the course of their business or professional activity. B2B purchasers of alcohol-based flavourings via the tax warehouse are governed by Article 10 of these Terms.
1.3. Provisions deviating from these Terms may be agreed in the purchase contract; such deviating provisions take precedence.
1.4. These Terms form an integral part of the purchase contract, which is drawn up in the Czech language.
1.5. The Seller may amend these Terms; rights and obligations arising during the validity of a previous version are not affected.
2. User Account
2.1. Upon registration, the Buyer may access their user account and place orders. Orders may also be placed without registration.
2.2. The Buyer is required to provide accurate information and to update it whenever a change occurs.
2.3. Login credentials are confidential; the Buyer must not allow third parties to use them.
2.4. The Seller may close the account if it is unused for more than 1 year or if the Buyer breaches their obligations.
3. Conclusion of the Purchase Contract
3.1. The presentation of goods on the Website is for information purposes only; the Seller is not obliged to conclude a purchase contract. Section 1732(2) of the Civil Code does not apply.
3.2. Prices are stated inclusive of VAT. The current shipping rate overview for all countries is available on the Website.
3.3. An order is submitted by clicking "Order" and constitutes a binding offer to conclude a purchase contract. Validity requires completion of all mandatory fields and acceptance of these Terms.
3.4. The Seller will promptly confirm receipt of the order by e-mail. The contractual relationship is established upon delivery of this confirmation to the Buyer.
3.5. The offer remains valid for 15 days. The Seller may request additional confirmation depending on the nature of the order.
3.6. The Buyer consents to the use of distance communication means; related costs (internet, phone) are borne by the Buyer at the standard rate.
4. Price and Payment Terms
4.1. The Buyer may pay the purchase price by the following methods (availability depends on the delivery country):
a) Cash – only upon personal collection at the premises: Brno, Turistická 7 čp. 8.
b) Cash on delivery – available for deliveries within the Czech Republic and Slovakia only. A surcharge applies as per the current price list on the Website.
c) Payment card via GoPay – available for all countries. Card details are not passed to the Seller. GoPay s.r.o. is a licensed electronic money institution supervised by the Czech National Bank.
d) Payment card via Stripe – available for customers outside the Czech Republic and Slovakia. Payments are processed by Stripe, Inc.
e) Bank transfer – available for all countries. Accounts: 2802065526/2010 (Fio Banka) for Czech Republic; 2502065532/2010 (Fio Banka) for international payments.
f) PayPal via Stripe – available for B2B customers (legal entities and entrepreneurs) only. A surcharge applies as per the current price list.
4.2. For bank transfers, the Buyer must include the variable symbol. The payment obligation is fulfilled upon crediting of the amount to the Seller's account.
4.3. For card or transfer payments, the purchase price is due within 14 days of contract conclusion. For cash or cash on delivery, payment is due upon receipt of the goods.
4.4. The Seller may require payment before dispatch, in particular where the order has not been additionally confirmed. Section 2119(1) of the Civil Code does not apply.
4.5. Discounts cannot be combined unless expressly stated otherwise.
4.6. The Seller is a VAT payer. A tax document will be issued after payment and sent electronically to the Buyer's e-mail address.
5. Shipping and Delivery
5.1. The Seller provides delivery via:
a) Packeta – collection points or home delivery, Czech Republic and Slovakia;
b) DHL – collection points or home delivery, Czech Republic and EU;
c) FedEx – international delivery outside the EU;
d) Personal collection – premises at Brno, Turistická 7 čp. 8, 621 00.
5.2. The current shipping rate overview for all destinations is available on the Seller's Website.
5.3. The Buyer is obliged to accept the goods upon delivery and to inspect the packaging for damage. In the event of obvious damage, the Buyer is entitled to refuse the shipment and must immediately notify the carrier.
5.4. If re-delivery is required due to reasons on the Buyer's side, the associated costs are borne by the Buyer.
6. Withdrawal from the Purchase Contract
6.1. A Buyer who is a consumer has the right to withdraw from the contract without giving reasons within 14 days of receipt of the goods (Section 1829 of the Civil Code).
6.2. The right of withdrawal does not apply, among others, to contracts for:
a) goods customised according to the Buyer's specifications;
b) goods subject to rapid deterioration or irreversibly mixed with other goods after delivery;
c) goods in sealed packaging that were unsealed after delivery for hygiene reasons;
d) alcoholic beverages whose price depends on market fluctuations.
6.3. Withdrawal may be made via an online form provided by the Seller upon request. To request the form, contact [email protected]. Withdrawal may also be submitted in writing to the premises address.
6.4. The Buyer must return the goods within 14 days of withdrawal. Return shipping costs are borne by the Buyer.
6.5. The Seller will refund the purchase price within 14 days of withdrawal, using the same payment method. The refund is not required before the Buyer dispatches or proves dispatch of the goods.
6.6. The Seller is entitled to set off any damage caused to the returned goods against the purchase price refund.
6.7. The Seller may withdraw from the contract at any time before the Buyer takes possession of the goods; the purchase price will be refunded without delay.
6.8. Upon withdrawal, any gift provided alongside the goods must also be returned by the Buyer.
7. Rights Arising from Defective Performance
7.1. Rights arising from defective performance are governed by Sections 1914–1925, 2099–2117 and 2161–2174 of the Civil Code.
7.2. The Seller warrants that goods are free from defects upon receipt, have the agreed properties, are fit for their usual purpose and comply with applicable legal requirements.
7.3. A defect manifesting within 6 months of receipt is presumed to have existed at the time of delivery.
7.4. Claims may be submitted at the premises address or via [email protected]. The claim is deemed filed upon the Seller's receipt of the goods.
8. Further Rights and Obligations
8.1. Ownership of the goods passes to the Buyer upon full payment of the purchase price.
8.2. The Buyer assumes the risk of a change of circumstances pursuant to Section 1765(2) of the Civil Code.
8.3. Out-of-court complaints are handled by the Seller at [email protected].
8.4. Supervisory authorities: Office for Personal Data Protection and the Czech Trade Inspection Authority (Act No. 634/1992 Coll.).
8.5. Online dispute resolution (ODR): ec.europa.eu/consumers/odr. Out-of-court dispute resolution: Czech Trade Inspection Authority, www.coi.cz.
9. Excise Duty and Conditions of Use of Alcohol-Based Flavourings
9.1. The alcohol contained in alcohol-based flavourings sold by the Seller (CN 3302) is exempt from excise duty on alcohol pursuant to Article 27(1)(e) of Council Directive 92/83/EEC and Section 71(c) of Act No. 353/2003 Coll. on Excise Duties.
9.2. The exemption applies provided the flavourings are intended for use in flavouring:
a) beverages with an ethanol content not exceeding 1.2% by volume, or
b) other foodstuffs, with the exception of products classified under CN codes 2207 and 2208 (spirits and distillates).
10. B2B Supply via Tax Warehouse
10.1. The Seller operates a tax warehouse no. CZ0300554S001. Through this warehouse, the Seller offers alcohol-based flavourings (CN 3302) exempt from excise duty (duty-free) to professional manufacturers of food, beverages and alcoholic drinks.
10.2. B2B supply is available exclusively to legal entities and entrepreneurs authorised to receive excise duty-exempt goods, or to operators of a tax warehouse, who will use the flavourings for purposes qualifying for exemption under Act No. 353/2003 Coll.
10.3. Terms (accompanying documents, declaration of intended use, delivery arrangements) are agreed individually. Contact: [email protected] or +420 541 22 70 40.
10.4. These Terms apply to B2B customers on a proportionate basis unless individually agreed otherwise.
11. Personal Data Protection
11.1. The processing of personal data is governed by Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll.
11.2. The Seller processes personal data (name, address, Company ID/VAT number, e-mail, phone) for the purpose of performing the contract, managing the user account and – with consent – sending commercial communications.
11.3. Full details are set out in the Privacy Policy on the Website. Complaints may be submitted to the Office for Personal Data Protection (www.uoou.cz).
12. Cookies and Commercial Communications
12.1. Consent to receiving commercial communications is voluntary and may be withdrawn at any time by contacting [email protected].
12.2. Cookie information is set out in the Cookie Policy on the Website; settings can be managed via the cookie banner.
13. Notices
13.1. Formal notices (in particular notice of withdrawal) must be sent by registered post to the premises address or by e-mail to [email protected]. E-mail communication is acceptable for routine correspondence.
14. Final Provisions
14.1. Relationships with an international element are governed by Czech law, without prejudice to the consumer's rights under the mandatory provisions of the law of their country of residence where these are more favourable.
14.2. Any invalid provision shall be replaced by a provision whose meaning most closely approximates the invalid one. The validity of the remaining provisions is not affected.
14.3. The purchase contract including these Terms is archived electronically and is not publicly accessible.
14.4. Contact: Brno, Turistická 7 čp. 8, 621 00 • [email protected] • +420 541 22 70 40 • www.zanaromi.com
Returns Procedure
- Send an e-mail to [email protected] requesting the returns form.
- The Seller will send you the online form upon request.
- After submitting the completed form, pack the goods and send them to the premises address within 14 days of withdrawal.
- Once the returned goods are received, the Seller will refund the purchase price within 14 days using the same payment method.